Burnout Velvet Mermaid Off the Shoulder Floor Length with Bow Formal Dresses

Processing Time

Orders are typically processed within 3–5 business days. Please note that processing times may be extended during holidays or major promotional events. For specific items, please refer to the individual product description.

Shipping Options & Estimated Delivery

• Standard (U.S.): 5–7 business days.
• Economy (U.S.): 7–10 business days (Flat rate: $9.99).
• Express (U.S.): 2–3 business days (Best for urgent orders).
• International: 10–20 business days (Varies by destination).

Shipping Fees

Shipping costs are calculated based on your order total, selected shipping method, and destination. To see your exact shipping total, please add items to your cart and enter your shipping address at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can monitor your package’s progress directly on the carrier’s website.

Customs, Duties & Taxes

We do not charge hidden fees. However, please be aware that international orders may be subject to import duties and taxes upon arrival. These charges are the recipient’s responsibility and vary by region.

Important Notes

• Delays: Estimated delivery times may be affected by extreme weather or customs clearance procedures.
• Address Accuracy: Please ensure your shipping address is correct. We are not responsible for delivery failures or additional fees caused by inaccurate address information.
• Support: If your package is lost or arrives damaged, please contact our support team immediately for assistance.

Return Policy

We have a 30-day return policy– you have 30 days after receiving your item to request a return.

For non-quality related reasons including fit issues, personal dislike, or purchasing multiple items to compare, the customer is responsible for all shipping fees. A 20%–50% restocking fee will apply

Fit issues differ from incorrect sizing and are not our liability. To provide better service, we offer partial reimbursement for tailor alteration costs, capped at 20% of the item price.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition as received (unworn, unused)
• With original tags attached
• In its original packaging
• Accompanied by the receipt or proof of purchase

How to Start a Return

• Contact our support team at service@yeselle.com to initiate a return request.
• Approved returns get a return shipping label + shipping instructions. No unrequested returns accepted.

Non-Returnable Items

Certain items are not eligible for returns, including:

• Custom/personalized products
• Underwear
• Rush order service items
• Sale items
• Gift cards

Exchanges

For exchanges, return the original item (following the above return process). Once the return is accepted, place a separate order for the new item you wish to receive.

Refunds

• After we receive and inspect your return, we will notify you of the refund approval status.
• Approved refunds will be processed to your original payment method within 10 business days.
• Note: Banks/credit card companies may take additional time to post the refund to your account.
• If you have not received your refund within 15 business days of approval, contact us at service@yeselle.com.

For the most precise and flattering fit, we strongly recommend referring to our detailed measurement guide before placing your order. The guide includes step-by-step instructions on how to measure key areas (bust, waist, hips, hollow-to-hem, etc.) accurately, along with tips like wearing undergarments similar to what you plan to pair with the dress for the most reliable results. If you have any questions about sizing or measurements, our customer service team is always ready to assist you.
Size Chart